This article is for buyers.
Summary
- Items are sold as is, without a commercial warranty: visible or hidden defects are the buyer's responsibility.
- For a sale awarded by our auctioneer, the legal warranty against hidden defects is excluded, within the limits allowed by law.
- For a standard brokered sale, if you buy as a consumer, you may benefit from a 14-day right of withdrawal starting from the first day of the collection period.
- In all cases, the transaction is concluded directly between you and the seller.
1. The principle: an item sold as is
Items listed on Agorastore are generally sold without a commercial warranty. This means you buy the item in its current condition, including any visible or hidden defects.
Agorastore connects buyers and sellers, but does not take part in concluding the sale itself: this happens directly between you and the seller.
2. Legal warranties depending on the type of sale
The legal framework differs depending on how the sale is carried out:
Standard brokered sale
The legal warranties of conformity and against hidden defects apply under ordinary law.
Sale awarded by our auctioneer
The legal warranty against hidden defects is excluded, within the limits allowed by law. This is also one of the exclusion cases for this type of sale provided for in the Complaint Policy.
This distinction explains why some sales cannot be the subject of any complaint for non-conformity: this is notably the case for sales awarded by our auctioneer.
3. The right of withdrawal
If you buy as a consumer as part of a standard brokered sale, you benefit from a 14-day right of withdrawal, starting from the first day of the collection period.
This right does not apply to sales concluded through auction by our auctioneer, in accordance with the legal regime governing public auctions.
4. Before bidding, reduce your risk
Since items are sold as is, we strongly recommend that you:
- Read the listing carefully: see Read a listing: what you will find in it
- Ask the seller your questions: see Ask a question about an item
- Arrange a viewing if possible: see View an item before bidding
5. After collection, in case of a problem
If you notice a problem with the item, what to do depends on when you notice it:
- At the time of collection: see Delay, unavailability, or dispute at collection
- After collecting the item: see After-sales complaint policy, which specifies which cases can be reviewed and which are excluded.
Our tips
- Read all the documentation carefully before bidding, and ask the seller your questions.
- Check the item at the time of collection: this is the key moment to report a non-conformity.
- If you're unsure about the type of sale (brokered or auctioneer), check the listing or contact customer service.
Frequently asked questions
Can I get a refund if the item doesn't suit me?
It depends on the type of sale. For a standard brokered sale, a consumer can exercise their right of withdrawal within 14 days of the start of the collection period. For a sale awarded by our auctioneer, this right does not apply: only a proven non-conformity can be reviewed.
Does the warranty against hidden defects apply to all items?
No. It is excluded, within the limits allowed by law, for sales awarded by our auctioneer. For other sales, the legal warranties of conformity and against hidden defects apply under ordinary law.
How can I tell whether a sale is a brokered sale or handled by our auctioneer?
This information appears on the listing. If in doubt, contact customer service at sav@agorastore.fr.