This article is for buyers.
Summary
- Send any after-sales complaint to sav@agorastore.fr.
- Only a blatant non-conformity, proven with photos submitted within 72 hours, can be reviewed.
- Certain sales and certain defects are excluded from any complaint — check them before collecting your item.
1. How to submit a complaint
Send your request to sav@agorastore.fr. Our Customer Experience team will do its best to resolve your issue, within the limits of the exclusions below.
2. What can be reviewed
A non-conformity: a gross or blatant description error, proven by the buyer with photos.
Photos must be submitted within 72 hours of the complaint.
3. What cannot be the subject of a complaint
Items in general
- Odometer reading ≥ 200,000 km
- Usage meter ≥ 12,000 hours
- First registration date ≥ 10 years ago
Technical defects
- Fluid leaks
- Air conditioning fluid leaks
- Flat battery
Bodywork
- Scratches on paint, exterior mirrors, alloy wheels
- Dents
- Interior damaged by wear or dirty, damaged mats
- Chips on windows
- Flat tires
- Broken light bulbs
- Impacts on bumpers or headlights
Missing equipment or items
- Navigation CD/DVD/SD, spare wheel, onboard toolkit, tire repair kit
- Manuals and service booklet, past technical inspections or administrative records
- Spare keys, engine covers, hubcaps, antennas
Other excluded cases
- Delay in reissuing or sending administrative documents
- A sale awarded by our auctioneer
- A sale won by a professional buyer
- A non-conformity noticed after the initial collection deadline
- An item that has already been collected from the seller
Our tips
- Check the item at the time of collection: beyond that point, the non-conformity can no longer be reviewed. See also Delay, unavailability, or dispute at collection.
- If in doubt at collection, do not take the item and let us know immediately.
Frequently asked questions
What should I do if I notice a problem during collection?
Do not take the item and let us know as soon as possible at sav@agorastore.fr.
Can I file a complaint after collecting the item?
Only a blatant non-conformity, documented with photos submitted within 72 hours, can be reviewed — and only if it does not fall under the exclusions listed above.