Vehicules & Equipments

• Can a product be delivered?
  Service client Agorastore — 

  Updated October 20, 2016 13:02

  The vast majority of products are to be collected from their location.

  However, provided the seller accepts it, you can arrange a delivery to a given location via a carrier at your responsibility.

   

  We suggest you to ask the seller via the " Question and Answers " section before bidding.

• How do I pick-up my product during the holidays?
  Matthieu — 

  Updated December 21, 2020 10:51

  During school holidays, your pick-up contact may be away or their availability may be very limited, just like yours!
  
  If you win the sale, please contact the seller by e-mail to agree a pick-up date that suits you even if it is later than the initial 15 days.

  Please read the pick-up information on the product sheet carefully to ensure smooth pick-up of your product.
  
  If you need any assistance, our customer services department are available on sav@agorastore.fr.

   

• What supporting documents should be provided during collection?
  Service client Agorastore — 

  Updated October 20, 2016 12:58

  Make sure you take along papers proving your identity, such as your passport, identity card or driving license (unless stated otherwise in the bidding email confirmation). *

  In the case of payments by check, other documents may be requested, in which case refer to the confirmation email that was sent to you.

   

  The email confirming your winning bid will list all the documents you need to provide.

• Am I responsible for the collection of a product?
  Service client Agorastore — 

  Updated October 20, 2016 12:59

  The buyer is responsible for the collection of a product.

   

  So you need to make arrangements to be able to collect the property when the time comes.

  Feel free to contact the seller via the information page of the product concerned through the " Questions and Answers " section.

• Can a third party collect the property for me?
  Service client Agorastore — 

  Updated October 20, 2016 13:01

  Yes, another person can remove the property for you.

  That person must provide:

  • A proxy from the buyer
  • A photocopy of the buyer's identity card
  • A copy of the email confirmation of the winning bid
  • A proof of payment for the property

   

  Be sure to contact the seller to warn them that a third party will collect the product.

• The product does not match its description, what can I do?
  Service client Agorastore — 

  Updated April 29, 2021 15:30

  If during collection you find that the product does not match the information that was provided in the product description,

  we strongly advise that you do not remove it and notify us as soon as possible.

  In case of non-compliance of a product, please contact us directly at sav@agorastore.fr