This article is for sellers. It explains who your dedicated advisor is, where to find their contact details, and who to reach out to depending on your request.
Summary
- Seller organizations have a dedicated advisor who follows their activity.
- Their contact details appear in the
Your advisorbox, on your Personal Space home page.
- The email address is always shown; the phone number only appears if your advisor has chosen to display it.
- For everyday questions about a listing or a sale, customer service remains your first point of contact.
1. Who your advisor is
Your advisor is the Agorastore contact who supports your organization over time: setting up your sales, choosing sessions, pricing advice, and reviewing your results.
They're assigned automatically based on the sales terms in effect for your organization. You don't need to set anything up.
2. Where to find their contact details
Log in, then go to the home page of your Personal Space: the Your advisor box is shown there.
You'll find:
Information | Detail |
First and last name | The person who follows your organization. |
Email address | Clickable: a pre-addressed message opens in your mail client. |
Phone number | Clickable from a mobile to call directly. It isn't always shown. |
The box is only shown for organizations with the selling activity. If your organization is buyer-only, it doesn't appear: send your requests to customer service.
3. Why the phone number isn't always shown
Each advisor chooses whether or not to display their direct number. When they don't, no phone block appears in the box: it's neither an error nor missing information on your account.
In that case, email remains the preferred channel. You can also go through customer service, who will pass on your request.
4. The box isn't showing?
A few possible explanations:
- your organization doesn't have a selling activity registered yet;
- your sales terms aren't active yet;
- no advisor has been assigned to your organization yet.
In any case, contact customer service: you'll be directed to the right person.
5. Who to contact depending on your need
Your need | The right contact |
Question about a listing being drafted or reviewed | Customer service |
Request to change a published listing | Customer service |
Withdrawing an item from sale | Customer service |
Sales strategy, choice of sessions, upcoming volumes | Your advisor |
Pricing terms and commissions | Your advisor |
Logo and description for your seller page | Your advisor or customer service |
Business verification, payout of funds | Customer service |
Our tips
- Always specify your organization's name and the item's title in question: your request will be handled much faster.
- For an urgent request related to an ongoing sale, mention the closing date in your message's subject line.
- Let your advisor know about your major upcoming sales plans: they can suggest a suitable themed sale.
- Keep your organization's member contact details up to date: that's how we reach you.
Frequently asked questions
Can I choose my advisor?
No. They're assigned based on the sales terms in effect for your organization.
My advisor changed, do I need to do anything?
No. The Your advisor box automatically shows the up-to-date contact details.
Do all members of my organization see this box?
Yes, as soon as they access the Personal Space of your seller organization.
Is the number shown a direct line?
Yes, when it's shown. If it's not there, prefer email, which ensures your request is tracked.
Can I contact my advisor about a payment issue?
You can reach out to them, but customer service will handle billing, payment, and payout questions faster.
What if I don't get a response?
Follow up by email, referencing your first request, then contact customer service if the situation stays stuck.