This article is for all users, buyers and sellers alike.
Summary
- Contact sav@agorastore.fr, describing the issue you encountered as precisely as possible.
- A few quick fixes often solve the problem before you even need to write to us.
- Our technical team handles reports quickly.
1. Quick fixes to try first
- Clear your browser cache
- Try a different browser
- Check your internet connection
- Log out and log back in
2. Information to send us
Information | Detail |
Device | Computer, smartphone, tablet |
Browser | Chrome, Safari, Firefox, etc. |
Screenshots | If possible |
Steps to reproduce | How to reproduce the issue |
Error message | Copied exactly |
Your information | Account email address, URL of the page in question, date and time |
3. What happens next
Our technical team reviews your report to resolve the issue as quickly as possible.
Our tips
- The more precise your description (screenshots, exact error message), the faster we can resolve the issue.
Frequently asked questions
How long does it take to resolve a technical issue?
Our technical team handles reports quickly; the time needed depends on the nature of the issue.
Where can I report an issue with a listing rather than a technical bug?
For a suspicious listing or non-compliant content, see the article dedicated to reporting a listing.