This article is for all users, buyers and sellers alike.
Summary
- By email (sav@agorastore.fr): the most comprehensive channel, with a response within 24 to 48 business hours.
- The Igor chatbot: available 24/7 for common questions.
- The help center (this FAQ): to find an immediate answer.
- Phone: reserved for urgent requests.
- A selling project: a dedicated form forwards your request to our sales team.
1. Available channels
Channel | What it's for | Response time |
📧 Email — sav@agorastore.fr | Personalized request, complaint, report | 24 to 48 business hours |
💬 Igor chatbot | Common questions | Instant, 24/7 |
📋 Help center (FAQ) | Find an answer yourself | Instant |
☎️ Phone | Urgent requests only | Varies |
🏢 "Sell" form | Get support for a selling project | Contact from a sales advisor |
2. Preparing your message
To get a fast and relevant response, please tell us:
- Your account email address
- The number or link of the listing in question (if applicable)
- A clear description of your question or issue
- Screenshots, if they can help us understand the situation
3. Support for a selling project
How can I get support to sell on Agorastore?
- Go to the "Sell" page on the site
- Access the information request form
- Fill in the requested steps (type of items, contact details, project, etc.)
- Submit your request
Your request is then forwarded to our sales team, who will contact you to provide support.
Our tips
- Prefer email for any request requiring follow-up or attachments.
- Use the Igor chatbot for an instant answer to simple questions before writing to us.
- If you're a seller, you generally also have a dedicated contact in addition to these general channels.
Frequently asked questions
What is the response time by email?
Generally allow 24 to 48 business hours.
Can the Igor chatbot handle all my requests?
Igor answers common questions instantly. For a request specific to your account or a transaction, write to us by email.
Can I call you at any time?
Phone is reserved for urgent requests. For other requests, prefer email or the chatbot.