This article is for both buyers and sellers. It shows where to find your invoices in your personal space, what they contain, what their statuses mean, and how to download them.
Summary
- Your invoices are grouped in your personal space:
Purchase invoicesfor buyers,Sales invoicesandCommission invoicesfor sellers.
- An invoice is issued as soon as the item is awarded, before any payment.
- You can download your documents individually or in bulk, up to 25 documents at a time.
- The collection code appears on your purchase invoices as soon as they're paid.
1. Where to find your invoices
You are | Where to go | What you'll find there |
Buyer | Buy › Purchase invoices | Invoices for your purchases, along with any fee or service invoices. |
Seller | Sell › Sales invoices | Invoices for the items you've sold. |
Seller | Sell › Commission invoices | Invoices corresponding to Agorastore's compensation on your sales. |
2. As a buyer: your purchase invoices
The list shows, for each invoice: the reference, the status, the amount excluding and including tax, the purchase date, and the collection code. You can add the number of items involved and the seller's name.
If you won several items from the same seller during the same sale, they may be grouped into a single, multi-line invoice, with just one amount to pay.
3. As a seller: your sales and commission invoices
Here you'll find the reference, the amounts, the date, the status, and the document type. Filters by status and type help you find your way when you have many sales.
Commission invoices, corresponding to Agorastore's compensation, are grouped in a dedicated tab.
4. Understanding the statuses
Status | What it means |
Invoiced | The invoice has been issued and is awaiting payment. |
Paid | Payment has been received. The collection code becomes available. |
Confirmed | Collection of the item has been confirmed. The final version of the invoice is available. |
Commissioned | The commission invoice has been issued on the seller's side. |
Completed | The case is closed: everything has been paid and disbursed. |
Cancelled / Refunded | The sale did not go through, or the amounts paid have been returned. |
5. Downloading your documents
- Download an invoice
From the menu on the relevant line. Before collection is confirmed, you get a provisional version; afterward, the final version.
- Download the collection form
Available as soon as the invoice status is paid. This is the document to present on the day of collection.
- Download several documents at once
Select the lines you want, then start the bulk download. You'll receive a compressed file, with a limit of 25 documents per download.
- Download the commission breakdown (sellers)
A detailed table is available on your commission invoices, useful for your accounting.
You can correct billing information (organization, main address) as long as the invoice hasn't been paid. After that, only a request to customer service allows a correction.
Our tips
- Check your billing information as soon as you receive the invoice, before paying.
- Use the search by reference to quickly find an older document.
- Download the final version after collection: that's the one to keep.
- Export your invoices regularly if your accounting requires it.
Frequently asked questions
Why did I receive two invoices for a single purchase?
Depending on the sale, the item's price and the fees can be issued as two separate documents. A single payment, with the reference shown, covers both.
When is my invoice available?
As soon as the item is awarded, even before payment.
Where do I find my collection code?
On your purchase invoice, as soon as it's marked paid, as well as in the email sent to you.
Can I change the billing address afterward?
Only before payment. After that, contact customer service.
How many invoices can I download at once?
25 at most per bulk download.
I can't find an invoice
Check the tab you're viewing: purchase and sales invoices are separate, and commissions appear in a dedicated tab. If you're bidding on behalf of an organization, make sure you're logged in with the right profile.
Does a credit note trigger an automatic email?
Yes, but only for a full credit note: you're notified by email and the sales documents are removed from your space. For a partial credit note, no automatic email is sent and the documents remain accessible.
Why have my sales documents disappeared after a credit note?
This means the credit note issued is full: the original documents are removed. In the case of a partial credit note, they remain visible in your space.