This article is for all users, buyers and sellers alike.
It shows you where to view and change your account information: identity, email address, phone numbers, and password.
Summary
- Your personal information is managed from the Profile menu, Information tab.
- Simple information (first name, last name, country, landline) is saved as soon as you click
Submit.
- Three sensitive pieces of information follow a dedicated confirmation process: your email address, your mobile number, and your password.
- This information concerns you, not your organization: your company's contact details and your addresses are managed elsewhere.
1. Accessing your information
- Log in to your Personal Space.
- Open the Profile menu.
- Go to the Information tab.
Here you'll find your title, your first name, your last name, your email address, your phone numbers (mobile and landline), and your country, along with the Security section dedicated to your password.
This tab is available for every account, individual and professional alike. If you're a professional, your company's, public body's, or association's information is managed separately, in the Organization section.
2. Changing your simple information
- In the Information tab, change the fields you want: first name, last name, country, landline number.
- Click
Submit.
- Done: your information is saved immediately.
Remember to click Submit before leaving the page: without this confirmation, your changes aren't saved.
3. Changing your email address
Your email address is also your login identifier, so changing it follows a secure process.
- Enter the new email address.
- Click
Edit.
- Read the information message shown.
- Click
Confirmto start the change.
- You're then automatically logged out.
- Open the email received at the new address.
- Click the confirmation link: the change is finalized.
Changed your mind? You can cancel the operation as long as you haven't clicked Confirm. Make sure you have access to the new mailbox before starting the change: it's the one that will receive the confirmation link.
4. Changing your mobile number
- Click the edit action for your mobile number.
- In the window that opens, select the country code.
- Enter the new number, then confirm.
- Enter the code received by SMS.
- Confirm: the new number is now linked to your account.
This code guarantees you really have access to the number entered. It's a useful protection: your verified mobile helps keep your account secure.
5. Changing your password
- Go to the Security section.
- Enter your current password.
- Enter your new password, then confirm it.
- Click
Save.
Use this new password from your next login onward.
6. What's saved immediately, what requires confirmation
Information | How it's saved |
First name, last name, country, landline | Directly, when you click Submit |
Email address | After confirmation, with logout followed by validation through a link sent to the new address |
Mobile number | After entering the code received by SMS |
Password | After entering the current password and confirming the new one |
Our tips
- Keep your contact details up to date: they're used to reach you for your bids, your invoices, and your collections.
- Prefer an email address you'll keep long-term access to.
- Make your email or mobile changes at a calm moment: these processes require immediate confirmation.
- Check your profile before taking part in a sale: an incomplete profile can delay validation of your documents.
Frequently asked questions
Why am I logged out after requesting an email address change?
Because your email address is your login identifier. Logging out avoids any confusion during the operation: you log back in with the new address once the confirmation link has been activated.
Can I change my title or my name after signing up?
Your first and last name can be changed directly from the Information tab. If a piece of information can't be changed even though you need it to be, contact our customer service.
I didn't receive the SMS code to validate my new number.
Check the country code and the number entered, then request a new code. The code has a limited validity period: if it's expired, it will no longer work.
Where do I change my company's information?
In the Organization section of your Personal Space, separate from your personal profile. Your billing and delivery addresses, meanwhile, are managed in the Addresses tab.
My changes don't seem to have been applied.
Make sure you clicked Submit. For your email, mobile, and password, the change only takes effect once the dedicated process is fully confirmed (email link or SMS code).
Who can see my personal information?
Your information is used to manage your account and your transactions. It isn't published on the marketplace: other users don't have access to it.