This article is for all users, buyers and sellers alike.
It explains how to log in to your Personal Space, what to do if you forget your password, and how to keep your account secure.
Summary
- You log in with your email address and your password, from the
Log inbutton at the top of the marketplace.
- The
Forgot your password?link lets you reset your password at any time.
- Your password is changed from the Security section of your profile, by entering your current password.
- Your verified mobile number helps keep your account secure.
1. Logging in to your Personal Space
- From the marketplace, click
Log inat the top of the page. Messages inviting you to log in, for example when you're viewing a listing, lead to the same screen.
- Enter your email address and your password.
- Confirm: you're taken to your Personal Space.
Two other links are available on this screen:
Create an account, if you don't have one yet;
Back to the site, to return to the marketplace home page.
Your email address is your login identifier. It's unique: each person has their own account, even when several colleagues work within the same organization.
2. What you see after logging in
The sections of your Personal Space adapt to your situation: they depend on your organization's activities (buying, selling, or both) and the rights that have been assigned to you.
An expected section isn't showing? That's not a glitch: it probably depends on a right you don't yet have. Ask your organization's administrator to complete your access.
3. Forgot your password: resetting it
- On the login screen, click
Forgot your password?.
- Enter the email address associated with your account.
- Open the email you receive, then click the reset link.
- Choose a new password meeting the criteria shown, then confirm it.
- Return to the login screen and sign in with this new password.
Didn't receive the email? Check your junk mail and the spelling of the address entered. If you have several addresses, make sure you're using the one your account was created with.
4. Changing your password
You know your current password and want to change it:
- Log in, then open the Profile menu.
- Go to the Information tab, Security section.
- Enter your current password.
- Enter your new password, then confirm it.
- Click
Save.
Use your new password from your next login onward.
Your current password is required to make sure the request really comes from you. If you don't remember it, use the Forgot your password? link on the login screen instead.
5. What keeps your account secure
Element | What it's for |
Verified email address | Login identifier and channel for all our important communications |
Verified mobile number | Confirmation by SMS code, especially during sensitive steps |
Password | Protects access to your account and your data |
Access rights | Limits what each member of your organization can view and do |
6. Blocked account
If your account is blocked, there are various possible reasons:
- Unpaid amounts from previous auctions
- Failure to collect items won
- Non-compliant practice (approaching an Agorastore seller to acquire an item outside the auction process)
(See the full General Terms and Conditions of Sale)
If your account is blocked, you can contact an advisor at sav@agorastore.fr.
Our tips
- Choose a long and unique password, different from those you use elsewhere.
- Never share your login details: to give a colleague access, invite them into your organization instead.
- Keep your email address and mobile number up to date: they're key to recovering your account.
- Avoid logging in from a shared computer; if you do, remember to log out.
- We will never ask you for your password by email or by phone.
Frequently asked questions
I can't log in even though my login details are correct.
First check that your sign-up is fully complete: as long as a required step remains, access to the Personal Space is blocked and you're automatically taken back to that step. Then check for any stray space in your email address. If the problem persists, reset your password, then contact our customer service.
Can I log in with an email other than the one I signed up with?
No. You log in with the address linked to your account. You can, however, change this address from your profile information: a confirmation link is then sent to the new address.
The reset link no longer works.
Reset links have a limited validity period and can only be used once. Simply make a new request from Forgot your password? to receive a new link.
My password is rejected when I try to change it.
Check the criteria shown under the input field, as well as the exact match between the new password and its confirmation. Also make sure the current password you entered is correct.
Several people at my company need access to the account. What should we do?
Each person should have their own account. Your organization's administrator invites colleagues and assigns them the rights matching their role. This way you keep traceability of everyone's actions.
I think my account has been compromised, what should I do?
Immediately change your password from the Security section of your profile, or reset it if you can no longer log in. Then contact our customer service so we can check recent activity on your account.