Adding and managing your addresses – Centre d'Aide

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This article is for buyers and sellers alike.

It explains where to find your addresses, how to add one, change it, delete it, or set it as your favorite address.

Summary

Your addresses are managed from the Addresses tab: in the Profile section if you're an individual, in the Organization section if you belong to an organization.

You can save as many addresses as you need and reuse them across your different journeys.

Each address has a type and a label that let you recognize it easily.

The ⋮ menu next to each address lets you edit, delete, or mark it as a favorite.

1. Where to find your addresses

Open the Profile section (individuals) or Organization section (professionals).

Go to the Addresses tab.

You'll find the list of all saved addresses there.

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Saved addresses belong to your organization: your colleagues with the necessary rights can also see them and reuse them. There's no need to enter the same address twice.

2. Adding an address: step by step

From the Addresses tab, click the action to add an address.

Select the address type (required): billing address, collection address, delivery address, or other.

Give your address a label (required), for example Lyon head office or North depot.

Choose the country (required).

Enter your address in the Search for an address field, then select it from the list of suggestions.

Fill in an address complement if needed (building, floor, loading dock...).

Click Save: you return to the list and your new address appears there.

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The country must be selected first: without it, address search and manual entry aren't available.

If your address doesn't appear in the suggestions

You can enter it manually. The following fields are then required:

number;

street;

postal code;

city;

country.

The address complement stays optional, but we recommend it for industrial sites or large buildings.

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When you select an address suggested by the search, the number, street, postal code, and city fields fill in automatically and can no longer be edited. That's normal: it ensures a correctly formatted address. If you need to adjust this information, use manual entry instead.

3. Editing, deleting, or setting an address as favorite

All of these actions are done from the ⋮ menu shown next to each address.

Action	Effect
Edit	You correct the label, the type, or the details of the address
Delete	The address is no longer suggested in your future journeys
Set as favorite	The billing address is suggested first

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Before deleting an address, check that it isn't used by an ongoing listing or an upcoming collection. If in doubt, edit it rather than deleting it.

4. Creating an address while listing an item

If you're a seller, you don't have to prepare your addresses in advance. When creating your listing, at the point of entering the collection or viewing details, you can:

select an address already saved;

or click Add an address to create one.

The address created this way is automatically selected for your listing and added to your organization's addresses: you'll be able to reuse it afterward.

Our tips

Give your addresses clear labels: that's what lets you pick the right one at a glance.

Use the address complement for access details (building, dock, code, intercom).

Keep your billing address up to date: it appears on your accounting documents.

Save your collection sites before listing an item: you'll save time when creating your listings.

Frequently asked questions

How many addresses can I save?

There's no limit: save as many addresses as your activity requires (head office, depots, collection sites...).

I can't find the Addresses tab.

Its location depends on your profile: in the Profile section for an individual, in the Organization section for an account linked to an organization. If the Organization section doesn't appear, check with your administrator that you have the necessary rights.

Why can't I edit some fields?

When you choose an address suggested by the search, the number, street, postal code, and city are filled in automatically and locked. Use manual entry if you need to fill them in yourself.

Can the same address be used for several purposes?

Yes. The same place can, for example, serve as both a viewing site and a collection site: you select it in each relevant journey.

What's the favorite address for?

It saves you time: your favorite billing address is suggested first in your journeys.

Do buyers see all my addresses?

No. Only the addresses relevant to a transaction are shared, at the right time: the viewing address appears in the viewing terms, and the collection address is shared with the buyer after payment.