This article is for buyers. It explains which supporting documents to provide, how to send them from your personal space, how to track their validation, and what to do if one is rejected.
Summary
- Your documents are uploaded from your personal space, in the section dedicated to documents.
- A colored dot shows the status of each document: orange under review, green validated, red rejected.
- Our teams check every document before allowing you to bid on items that require it.
- If a document is rejected, you receive an email explaining why and can submit a new one.
1. Which documents to submit
Your situation | Documents expected |
You're buying as an individual | An ID document: national ID card, front and back, or a passport. |
You're buying for a company or organization | Proof of your company's registration and a bank account statement, in addition to the ID of the account holder. |
Special cases | Other documents may be requested depending on the item or your tax status, for example a VAT exemption certificate. |
Not all items require supporting documents. They become necessary for sales reserved for professionals, items subject to authorization, and certain regulated categories.
2. Submitting your documents, step by step
Step 1 — Open your documents section
Log in, then go to your personal space, in the section dedicated to your profile and your documents.
Step 2 — Add your documents
Select the document type, then upload the corresponding file. Remember the front and back when the document has two sides.
Step 3 — Send them for validation
Once your documents are uploaded, confirm their submission. A message asks you to confirm your choice: until submission is confirmed, review doesn't start.
Step 4 — Track their validation
Each document now shows a colored dot indicating its status.
3. Understanding the statuses
Dot | What it means |
Orange — under review | Your document has been received and is awaiting review by our teams. No action needed on your part. |
Green — validated | The document is accepted. It remains valid for your future requests. |
Red — rejected | The document could not be accepted. An email explains why: submit a new document. |
Expired | The document had a limited validity period, which has now passed. Submit an up-to-date document. |
4. The most common reasons for rejection
- Illegible document: blurry, dark photo, or cropped corners.
- Missing document: back side missing, or a supporting document not provided.
- Non-compliant document: expired document, or one that doesn't match the expected type.
- Incomplete profile: some information in your account needs to be completed first.
For a usable photo: lay the document flat on a plain background, in full light, without glare or flash, and check that all four corners are visible and the text is legible.
5. Documents and bidding authorization
Having your documents validated and being authorized to bid on a specific item are two separate steps:
- Your documents are checked once and remain valid.
- For an item subject to authorization, a specific request is created and reviewed based on these documents.
As long as the request hasn't been validated, the bid block remains locked on the listing and tells you that your account is incomplete or pending.
Plan ahead: review isn't instant. Submit your documents as soon as you spot an item you're interested in, without waiting until the last hours of the sale.
6. Participation of foreign bidders
Any bidder, French or foreign, can take part in the sales offered on agorastore.fr.
Foreign companies can also take part in sales reserved for professionals or subject to authorization, provided they meet the access criteria linked to the company's activities.
When you submit your authorization request, upload to your account an official company registration document, equivalent to the French Kbis, issued by the trade register, the relevant ministry, or the official body of your country. This document must confirm that your company exists and detail all of its activities.
Examples of accepted documents by country:
- German company: Gewerbe-Anmeldung - GewA1
- Polish company: Centralna Ewidencja i Informacja o działalności Gospodarczej Rzeczypospolitej Polskiej
- Romanian company: Certificat De Înregistrare
To upload this document:
- log in to your account;
- go to My account > Documents > Kbis;
- upload the official document for your company.
To upload this document, you must be registered as a Company. If your company doesn't have a French SIREN number, you can enter its local registration number in the field reserved for the SIREN during registration.
A response will be provided within 48 hours. If the relevant sale is about to end, notify customer service after uploading your documents at sav@agorastore.fr.
Our tips
- Submit your documents once and for all, even without an immediate purchase in mind: you'll be ready when the time comes.
- Check the validity date of your ID document before sending it.
- Use a scanner or your phone's scanning app rather than a simple photo.
- After a rejection, precisely fix the issue mentioned in the email before resending the document.
Frequently asked questions
How long does it take for my documents to be validated?
Review is carried out by our teams during business days. You're notified by email of the decision.
Do I need to resend my documents for every bid?
No. A validated document remains valid, unless it expires or a specific document is requested for a particular item.
Are my documents visible to the seller?
No. They're reserved for the Agorastore teams in charge of review.
My document was rejected, what should I do?
Read the reason given in the email, fix the issue mentioned, then submit a new document from the same section.
Do my documents apply to my entire organization?
Organization documents, such as proof of registration or the bank statement, apply to all of its members. The ID document remains tied to the individual.
Can I delete a document I've submitted?
You can submit a new version: it replaces the previous one. For any other request, contact customer service.