If, upon collection, you notice that the item does not match the information provided by the seller on the product listing, we strongly advise you to not collect the item and to notify us as soon as possible.
In the event of a non-compliant product, please contact us by email at sav@agorastore.fr.
2️⃣ Describe the problem precisely: - 📱 What device are you using? (computer, smartphone, tablet) - 🌐 Which browser? (Chrome, Safari, Firefox, etc.) - 📸 Attach screenshots if possible - 🔄 Describe the steps to reproduce the issue - ⚠️ Error messages displayed (copy them exactly)
3️⃣ Provide your information: - Your account email address - The URL of the relevant page (if applicable) - The date and time of the issue
Quick solutions to try first: ✅ Clear your browser cache ✅ Try another browser ✅ Check your internet connection ✅ Log out and log back in
Our technical team will process your report quickly to resolve the issue! 🔧
Can't find a listing anymore? It is possible that during the sale the seller decided to withdraw the listing because the product is ultimately unavailable or does not match the published description.
Please note that we strive to limit this type of cancellation by ensuring that it is legitimate and corresponds to an inability to transfer the item to the bidder.
We apologize for any inconvenience caused and hope to provide you with satisfaction during a future sale on our site.
Additionally, if you would like to know more, we invite you to contact customer service at [sav@agorastore.fr](mailto:sav@agorastore.fr) ✉️
At Agorastore, we make it a priority to ensure the quality of the listings published on our platform, as well as the reliability of our sellers.
Strict support to guarantee quality:
Our teams apply strict verification procedures, notably through a KYC (Know Your Customer) process which allows us to verify the identity and legitimacy of our sellers. This framework is designed to protect buyers and ensure a secure sales environment.
And what if something slips through?
Despite these controls, zero risk does not exist. This is why we have also implemented a rapid and rigorous procedure for handling reports. Each report is carefully reviewed and subject to thorough verification before any decision or action is taken (blocking a listing, suspending an account, etc.).
What type of reports are concerned?
You can alert us if you notice, for example:
Suspicious or inconsistent photos (blurry, misleading, or taken from another site),
Suspicious documents related to a vehicle (registration certificate, transfer certificate, etc.),
Any other inconsistency or element that seems fraudulent or illegitimate to you.
How do I report a listing?
Simply send an email to our team at the following address: 📧 sav@agorastore.fr
We kindly ask that you attach:
The link to the listing in question
Any element or screenshot that can help us understand the situation
If, upon collection, you notice that the item does not match the information provided by the seller on the product listing, we strongly advise you to not collect the item and to notify us as soon as possible.
In the event of a non-compliant product, please contact us by email at sav@agorastore.fr.
