Vehicules & Equipments

• How do I manage my password?
  Service client Agorastore — 

  Updated February 10, 2026 10:02

  You can easily reset or change your password on Agorastore. Here are the different situations and solutions.

  🔄 Reset my password (forgotten password)

  If you have forgotten your password:

  1. Go to the login page
  2. Click on "Forgot password?"
  3. Enter the email address associated with your account
  4. You will receive an email with a link to reset your password
  5. Click on the link and create a new secure password

  Security tip: Choose a strong password with uppercase letters, lowercase letters, numbers, and special characters.

  📧 I am not receiving the reset email

  If you are not receiving the reset email:

  • Check your inbox as well as your junk (spam) folder
  • Make sure you entered the correct email address when requesting the reset
  • If you still can't find the email, contact our customer service: sav@agorastore.fr

  ⏰ The reset link has expired

  No worries, you can easily request a new one:

  1. Go to the login page and click on "Forgot password?"
  2. Enter your email address again and confirm
  3. A new reset link will be sent to you by email

  ⚠️ Be sure to use the link as soon as you receive it, as it is valid for a limited time.

  If you don't receive anything, check your spam folder or contact customer service.

  ✏️ Change my password from my account

  To change your password when you are logged in:

  1. Go to your personal area, in the "Information" section of the "Profile" tab
  2. At the bottom of the page, you will find a "Security" section with the password field
  3. Click on the small pencil at the end of the field
  4. A window will open for you to enter your new password
  5. Don't forget to save

  Security tip: Choose a strong password with uppercase letters, lowercase letters, numbers, and special characters.

   

   

• How do I manage my personal information?
  Service client Agorastore — 

  Updated February 10, 2026 10:04

  You can easily view and edit your personal information from your personal space on Agorastore.

  👀 View my personal information

  To access your personal information:

  1. Log in to your account
  2. Go to your personal space
  3. In the menu, you will find two sections:
     • Profile: for your account information
     • Organization: for information about the organization you represent
  4. Click on the "Information" tab in the "Profile" section to access your personal information

  You can also quickly access it by clicking on the account button at the top right of the screen, then clicking on "Profile".

  ✏️ Edit my personal information

  To edit your personal information:

  1. Log in to your account and go to your personal space
  2. In the "Profile" section of the menu, click on the "Information" tab
  3. Edit the desired information (name, address, phone number, etc.)
  4. Save your changes

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  With the new Agorastore platform, your Personal Space offers simplified management of all your information.

• How do I manage my organization’s information and supporting documents?
  Service Client — 

  Updated February 10, 2026 10:06

  You can easily edit your organization’s information and manage your supporting documents from your personal account.

  ✏️ Edit my organization’s information

  To edit your company’s information (company name, SIRET, VAT, IBAN, etc.):

  1. Log in to your personal account
  2. In the “Organization” section in the left menu, select “Information”
  3. Edit the desired fields (company name, SIRET, VAT, IBAN, etc.)
  4. Click “Save” to confirm your changes

  Your information will then be updated.

  ⚠️ If certain fields are locked or require special validation, contact customer support for assistance.

  📄 Add or update my supporting documents

  To add or update your supporting documents:

  1. Log in to your personal account
  2. In the “Organization” section in the left menu, select “Documents”
  3. Click “Add” in the box for the relevant document (e.g., bank details, proof of registration, etc.)
  4. Upload your file (accepted formats: PDF, JPG, PNG)
  5. Confirm the submission

  Your document will then be sent for verification. Once approved, its status will change to “Validated”.

  ⚠️ If a document is rejected or missing, you will be notified so you can correct it.

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  Need help? Customer support is here to assist you.

• What information is visible to other users?
  Service Client — 

  Updated February 10, 2026 10:23

  Agorastore places great importance on the confidentiality of your personal and professional data 🔒

  The information you provide is strictly limited to exclusive use for our sales (information, invoicing, organization of pick-up).

  It is not visible to other users 👀

  For more details, you can consult our Privacy Policy.